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FAQs

  1. What is a retub?

retub is the premium reusable takeaway food container that has a built-in container exchange program called Reswap. With Reswap, living sustainably is easy because your retub is clean whenever you need it*!

 

retubs are packed with features including a vent that detaches and doubles as a food-scoop and a protective base that provides some thermal protection for fingers when contents are hot. These features mean that retubs can reduce waste caused by single-use containers, cutlery and bags.

 

Other features include internal measurement linesso both food-vendor and customer know how much food they’re paying for, a protective basethat provides some thermal retention and protects the luxurious glass inner container from bumps and knocks – and so much more!

 

 

  1. How does Reswap work? 

Reswap is essentially a simple container exchange program (think 'Swap and Go') where a customer can bring in their retub to a participating food-vendor and simply swap their used inner container for a clean one to ensure they are eating from a clean vessel.

Some participating food vendors will also let you simply borrow a clean inner retub container (even if you do not bring in a full retub) for a deposit. 

Food vendors: It’s currently FREE to get set up as a participating food vendor and thereafter, the cost of the Reswap inner containers is always heavily subsidised by retub’s Social Enterprise arm, as part of its commitment to the environment.

 

What if your customer totally forgot their retub? People tend to have a routine when it comes to eating, so it’s fairly rare to forget their retub but if they do, it’s also available for the food vendor to lend their customer an inner container for a deposit.

 

 

  1. What is in it for food businesses?
  • Free basic set up*
  • Free listing on our website to draw sustainably-conscious customers to you
  • Increase the food-vendor’s bottom line when retailing retubs
  • Control over hygiene
  • Offer a sustainable solution
  • No waste of time
  • Offer a premium experience to enjoy your food in

Under the Australian and New Zealand Food Standards, food vendors must ensure that the vessels they use for takeaway food are clean. Most of us have experienced having a customer or being a customer who comes in with a dirty reusable coffee cup and needing the café to clean it before they can provide the next coffee. This wastes time and can create long lines of customers which can lose the café customers. With Reswap, this is not a problem!

We strongly encourage our customers to bring their retub in clean but in the event that they haven’t had a chance to wash between uses, Reswap ensures the vessel holding the food is clean to the food-vendor’s satisfaction.

Ultimately, retubs are a stylish solution and this is important – not everyone feels good bringing in an old jar for their food. The only way to reduce waste with reusable products is to make them so good to use that people actually use them.  retubs are premium and desirable sustainable options for your customers.

 

Find out more by contacting us at info@retub.com.au

 

*Basic set up includes a medium inner container, sticker, How-To-Guide for staff and listing on our website to draw customers to you. Australian and NZ based food-vendors only currently. Delivery charges may apply.

 

  1. How much does it cost food-vendors to get set up for Reswap?

 

Free basic set up in Australia.

 

All further Reswap inner containers are heavily subsidised as part of retub’s Reswap Social Enterprise business arm (they are strictly for use with Reswap and not for resale).

 

Contact us for more information at info@retub.com.au

*Basic set up includes a medium inner container, sticker, How-To-Guide for staff and listing on our website to draw customers to you. Australian and NZ based food-vendors only currently. Delivery charges may apply.

 

  1. Are food-vendors able to accept customer-brought containers in Australia and NZ? 

Yes, but...

Currently, food vendors in Australia have the legal responsibility for the cleanliness of the container they put their takeaway food in, even if the container is brought in by their customer. Some food vendors may therefore not accept a customer brought container if they cannot control the hygiene of that container. 

To help food-vendors feel confident about accepting a retub, we:

a. made the inner container (which holds the food) out of glass for our premium For The Love of Earth range. Glass shows marks very easily, enabling food-vendors to make a quick visual assessment about the cleanliness of the vessel used; and

b. offer Reswap, which means the food-vendor can have total control over the cleanliness of the container that they put their food in.

 

It is important to us that we drive change in a responsible way and with regard to both consumers and food-vendors. This is why retub is not just a container and this is why a container exchange that focuses on hygiene is so vital. 

 

  1. Why glass and silicone? 

Glass and silicone are well known materials that are widely trusted for their safety with health.  Our products are dishwasher and microwave safe (see instructions). 

Plastic

While some plastics are much better than others, many of our customers have told us that they do not want plastic touching their food due to reports of plastic chemical leaching. 

Metal

Similarly, cheap metal options can be just as dangerous. Aluminium is toxic to human bodies and can leach into food if anything acidic (like tomato or lemon juice) is used. Stainless steel comes in different grades and unless you are paying top dollar, chances are that lower grade stainless steel containers will corrode from salt and/or cause health issues. 

Also, metal is not microwave safe. 

Compostable

Compostable options usually require industrial composters and cannot go into a garden compost. There are rarely any rubbish bins specifically for compostable products so they will almost certainly end up in general waste where they, like all organic material, will break down to produce greenhouse gasses.

We offer non-glass inner container options also.  

 

  1. Why not just take an old container that I already have in to a food-vendor?

Please do!  Just know that: 

a. it is difficult to visually assess whether stained plastics are cleanor not (so may be more likely to be rejected);

b. old plastics may leachchemicals into food;

cmetal options can also be highly toxic(particularly cheap options!);

d. metal options cannot be microwaved if your takeaway goes cold; and

e. most containers do not protect your fingers from hot food,  

plus a whole lot of other reasons!

Also, pride generally stops people from taking other containers in. With retub's aesthetic appeal, the most discerning consumers feel proud to be doing their bit to reduce waste.

 

  1. How is retub different from other containers? 

Glad you asked!

retubs:

a. can be reheated in the microwave without you burning your fingers!; 

b. protect your fingers when food contents are hot;

c. help keep food hot for longer; 

d. are built to last - the base provides protection from gentle bumps and knocks so you will get a longer life out of your glass container (if buying from the For The Love of Earth range)

e. have a detachable vent that doubles as an emergency food-scoop;

f. have internal measurement lines at commonly used volumes; 

g. reduce waste in up to 3 ways (replacing single-use containers, cutlery and bags);

h. acknowledge that the legal reality requires food-vendors to ensure the hygiene of the vessels they use for their takeaway food and provides a socially and legally responsible alternative to single-use. 

It is not trivial to mention that retubs are also stylish by design - it is highly important that our customers feel proud to be seen doing their bit to reduce waste. 

Plus retub staff are accessible, available and happy to assist in any way we can.

 

  1. Is the plastic base made from recycled plastic? 

No because we wanted to use food grade plastic and recycled plastic is not food grade. Even though the base is not intended to be used for food, it is food grade and can be recycled.