Privacy Policy and Terms

Retub Privacy Policy


If you would prefer to view our privacy policy in a PDF document format (or other format), please contact us at to request an appropriate format. We will take reasonable steps to provide the policy in your preferred format.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from / (the “Site”).

This policy sets out what kinds of personal information retub collects and holds, how we collect and hold such information, why we do so and why we may disclose such information in certain circumstances and how you may access / correct your information or complain to us about how we treat your personal information. Please note that our store is hosted by Shopify Inc and uses third party providers for payments, which are NOT Australian companies and retub does NOT guarantee that such companies will comply with laws that are similar to Australian privacy laws. Please only proceed to use the website and provide us with your personal information if you acknowledge and agree to retub, via its use of the Shopify-hosted platform, disclosing such information to Shopify and relevant third party providers in accordance with this Privacy Policy. If you do not agree, please cease using the Site . In such circumstances, we recommend you purchase a retub from a non-online retailer.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and relevant PayPal details), email address, and phone number. We also collect data about your purchases and where relevant offline data. We refer to this information collectively as “Order Information”. Please note that Shopify stores your credit card data in an encrypted format through the Payment Card Industry Data Security Standard (PCI-DSS).

References to “Personal Information” in this Privacy Policy are references to Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Help us determine which products are most popular with our customers and help us make better informed stock purchases.
- Send you email marketing: We may send you emails about our store, new products and other updates. You can advise us if you would like to unsubscribe from our email marketing list.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Device Information is also used for our advertising and retargeting purposes.

We share your Personal Information with relevant third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, accounting requirements, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

When you click on links on our store, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. We do not make any guarantee or warranties regarding the content on those stores or the goods or services sold by them unless we expressly state otherwise.

To protect your Personal Information, we take reasonable precautions and follow Australian Privacy Principles and applicable requirements of the GDPR to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is received by Shopify and is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, retub strongly believes Shopify follows all relevant legal requirements and implements additional generally accepted industry standards.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
- Facebook:
- Google:
- Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Australia, Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 16. By using this Site, you represent that you are at least the age of majority in your state or province or country of residence, or that you are the age of majority in your state or province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Re: Privacy Compliance Officer
7/2-6 Independence Street Moorabbin Victoria AU 3189

Version 2.00 – Effective 25 May 2018